Common Failures

● Videos are deleted directly on the device (videos are deleted without backup)

● The device containing videos prompts formatting

● The device containing videos is formatted accidentally (the button of formatting is pressed accidentally)

● The size of the device containing videos is incorrect (the size of the video files is not realistic and the total capacity of the device is obviously inconsistent)

● The device containing videos is damaged by external force (visible deformation or crack)

● The device containing videos can be identified normally, but cannot be backed up (video files can be seen but will jam during reading and writing)

● The device containing videos is full of garbled texts when opened (video files were all missing, leaving only a pile of garbled files)

● Video files suddenly can't play or appear the phenomenon that sound and picture are out of sync

Processing Method

Among numerous failures, there is only one situation that we suggest you try to recover by yourself, and we suggest you leave the remaining situations to a company specifically engaged in data recovery for processing (we will, in the paragraphs below, explain the reason why you should leave the remaining situations to a data recovery company, rather than try to solve them by yourself). This is the case when there is no hardware damage to the device containing videos，such as careless deletion of data and no writing of any data, or careless formatting of the device, and then you can try to recover data with data recovery software. The commonly used data recovery software includes EasyRecovery, WiseRecovery and Disk Drill, and it is necessary to pay attention to and identify their advantages and disadvantages in use. Of course, before trying it out on your own, there are certain steps you must pay attention to, otherwise, data may not be recovered and your device may be further damaged. The first step is to make a complete copy of the device according to the current state to another device (not the copy and paste through Windows, but completely copy every byte of the device through software, which can be done only when the device does not suffer hardware damage). This step requires a writing protection device (Write Blocker), so as to prevent change of the data. Then you can use the data recovery software to recover the copied device, but the recovered data must not be put back to the original device. It is because, in this case, overwriting and recovering will occur simultaneously and the recovered data cannot be opened. So keep in mind the above steps. For anything you don’t understand, please feel free to contact us for details at any time, and we are willing to answer questions for each customer. But sometimes the data recovery software cannot solve all problems, and in most cases, you have to rely on data recovery engineers for analysis. For example, why the rescued data does not have directory or file name or not a byte of data can be rescued. At this point, you don't have to give up and you can contact us. We will try to rescue your important data.

If the device suffers hardware damage, and because there is no professional technology or equipment, you might truly make the device worse or the data lost forever through aimless attempts. For example, there is a bad sector on the device, but you use the data recovery software to scan the device, and then you will find the device is getting slower and slower, even a crash. This is because scanning is to read the information of each sector of the device. When it comes to the bad sector, it will get stuck and reading cannot continue. The magnetism of the device will become increasingly weaker due to continuous forced reading, and the number of bad sectors will increase. At this moment, it is quite usual that a friend or someone knowing much about computer will tell you to recover the bad sectors with special software. The result, of course, will be in vain. This is because the software doesn't fix the bad sectors at all but marks areas with bad sectors as no longer in use, and by that time, things are worse than they originally were. If you take the device to a professional data recovery company at this moment, the failure detected will be more serious than it initially was. Actually, if you want to recover the data from the device with bad sector failure, the data can be smoothly recovered with corresponding equipment support, with relatively low price and high degree of data integrity. But if you make forced reading, scanning and bad sector recovery on your own, the device will become more damaged, even the magnetic head used to read and write data might fail. Then the price will be high and data integrity will be reduced. In individual cases, the disk might be scratched, leading to serious data loss. In the past recovery cases, many users would constantly try to read the device on their own, which would have a great impact on the subsequent data recovery. It is therefore suggested that non-professionals should minimize aimless operation. There is only one chance for data recovery. Please make backup and find a professional data recovery company to help rescue your valuable video.

Solutions

When the equipment breaks down and the customer tries to recover it with recovery software, many of the video files could not be opened. Do these files really get damaged and have no chance to recover? Of course, the answer is no. When the video files are stored on the equipment, they will be divided into several parts to be stored and restored with restoration software. In many cases, they are only the first part of rescuing the files, causing many videos to fail to open. In this case, the videos can only be opened normally by manually analyzing the original data of the device, extracting each part of the videos one by one and then reorganizing it. The Company has also conducted in-depth research on this situation and developed application programs corresponding to various file formats, including MP4, MOV, MTS, AVI and so on. Basically, all videos can be analyzed and extracted manually.