Customer description:

    The customer telephoned the Company saying that their computer could not be started up, and data salvation was needed. The Company immediately contacted the customer, provided quotation list to the government, and entered into a confidentiality agreement with it. After the procedures were done, the government authority sent the hard drive to us. The Company immediately arranged for data salvation.

Harddisk information：

    SEAGATE 320GB HARDDISK ST3320418AS

Recovery process:

    Data recovery engineers of the Company inspected the hard drive and discovered that scratch of the disk was serious. According to abundant past experience, the engineers knew clearly that it was impossible to recover all the data. They immediately contacted the customer and asked which type of data was the top priority. The customer replied that E-mails and documents should be first choices. Utilizing tools independently developed by the Company, the engineers selectively rescued E-mails and documents at first. Finally, most of the data required by the customer was retrieved. The customer was satisfied with our services, for most of the data they  wanted to saved was saved, under the situation of serious damage of the disk.

Reminders:

    In case of malfunction of hard drive and the need for data recovery, you are advised not to try reading the data again by keeping the computer and hard drive on, for this may cause further damage to the storage device and reduce the success rate of data salvation. You are advised to immediately send the storage device to professional data recovery companies for data salvation. Further damage to the storage device may cause the data unable to be salved.