Customer description:

    The hospital told us that the operating system could not be visited using the hard drive. If the hard drive was connected to another computer, the three partitions could be observed, yet no attempt to access the data succeeded. The hospital was in urgent need of using the data. What's more, they were sensitive to data confidentiality. Finally, the hospital learned that the Company was specialized in salvation of data and materials. More importantly, the professional data salvation engineers hired by the Company lived in Macao, while all the salvation work would be done there. In addition, the Company not only could enter into a confidentiality agreement, but also had helped government authorities, companies, and groups in many cases for data recovery. As a result, they decided to choose the Company for data salvation.

Recovery process:

    After detailed inspection and analysis, we discovered that magnetic head of the hard drive was damaged, which resulted in the customer's failure to normally read the data. No bad sector was found during extraction of data after the magnetic head was replaced in a "dust-free space", for the reason that the customer did not try repeatedly to read the data after the hard drive was broken. Recovery service of the Company helped the customer to successfully recover all the data they wanted.

Reminders:

In case of malfunction of hard drive and the need for data recovery, you are advised not to try reading the data again by keeping the computer and hard drive on, for this may cause further damage to the storage device and reduce the success rate of data salvation. You are advised to immediately send the storage device to professional data recovery companies for data salvation. Further damage to the storage device may cause the data unable to be salved.

**The key is the backup of important routine data**