Customer description and recovery process:

    The customer said that the computer suddenly crashed when it was in use, and when it restarted, it could not enter the system, and the hard drive could not be identified. When the computer was sent to the repair shop, it was found that both the computer and the hard drive were burnt. There was important data in the customer’s computer, and the customer wanted to rescue the data. With the introduction of the computer repair shop, the customer came to the Company, hoping to rescue the Outlook mail on the computer. The Company's technologists used professional data recovery equipment to check the hard drive, found that the customer's magnetic head had been damaged, and there were some bad sectors in the hard drive. The Company’s technologists used special tools to repair the magnetic head in the dust-free room, and then used professional equipment to extract all data from the customer's hard drive. However, due to the existence of a large number of bad sectors, Outlook mails could not be opened normally. Finally, the technologists further repaired the mails and completely rescued the data required by the customer.

Reminders:

    In case of malfunction of hard drive and the need for data recovery, you are advised not to try reading the data again by keeping the computer and hard drive on, for this may cause further damage to the storage device and reduce the success rate of data salvation. You are advised to immediately send the storage device to professional data recovery companies for data salvation. Further damage to the storage device may cause the data unable to be salved.