Customer description

    The customer told us that it had suddenly become impossible to log on to and visit the NAS (4 hard drives) to read the data. The customer had gone through similar accidents, but the computer could be used again after the malfunction hard drives were replaced. Unfortunately, this time the malfunction could not be solved. The customer contacted a famous computer company to maintain the hard drives but was told that the problem occurred in array, and the malfunction was complicated. Thus, the computer company recommended the customer to contact the Company for consultation and data salvation. The Company was thought to be trustworthy as we possessed specialized equipment and engineers, and had helped government authorities and large companies to save and recover important data for a number of times.

Recovery process:

    After receiving E-mail from the customer, the Company immediately answered the relevant questions. As the casino needed to meet safety standards, the hard drives were not allowed to be taken out of the casino. The Company needed to arrange engineers to visit the casino for on-site detection and recovery. In addition, the Company entered into a confidentiality agreement with the casino. After careful inspection, the engineers discovered that the magnetic heads of a number of hard drives were in serious problems. The hard drives needed to be taken back to the Company for data recovery in the laboratory. The casino was considerate and trusted the Company. It allowed the hard drives to be taken to our office for emergency data recovery under the precondition that the Company would ensure safety of the hard drives. Technologists of the Company worked hard and completely (100%) rescued the data which was important to and needed by the customer. Finally, the Company also provided the customer with hard drives for backup purposes, which helped them to save their precious time and solve the urgent need of using the data. We had tried our best to provide the customer with services in a satisfying manner.

Reminders:

    In case of malfunction of storage device and the need for data recovery, you are advised not to try reading the data again by keeping the computer and hard drive on, for this may cause further damage to the storage device and reduce the success rate of data salvation. You are advised to immediately send the storage device to professional data recovery companies for data salvation. Further damage to the storage device may cause the data unable to be salved.